DACH market entry
Selling EV chargers in Germany? Get your support ready for DACH.
Germany, Austria and Switzerland are attractive markets for EV chargers – and demanding ones for support. I help manufacturers prepare their support before the first tickets arrive.
What is different in DACH
German-language support
Installers and operators expect answers in German. Error code descriptions, decision trees and hotline scripts need to exist in German – and third-level cases often arrive in German too. I help you set this up and can handle German-language third-level cases myself.
Calibration law (Eichrecht) and OCMF
In Germany, meter values used for billing must be signed and verifiable by the customer. Your support needs to understand signed meter values (for example in OCMF format), public keys and what a firmware update or a device replacement does to them.
§ 14a EnWG
In Germany, grid operators may limit the power of controllable consumer devices such as EV chargers. Support must be able to explain and diagnose power limits and charging profiles – including the behaviour after reboots and loss of communication.
Local backends and interoperability
Operators in the DACH region use many different backends. I check how your charger behaves with them and document deviations before your customers find them.
Installer hotline
Installers are often the first point of contact. A short, clear decision tree for commissioning and fault finding prevents unnecessary site visits and returns.
How I can help
- Readiness review: your support documents, error codes and processes checked against the requirements above.
- German support knowledge: error code catalogue, decision trees and training in German.
- Escalations after market entry: third-level support on a retainer or as a pilot case.
DACH support readiness checklist
The printable checklist summarises what your support should have in place before selling in Germany, Austria or Switzerland.