DACH support readiness checklist

Language and documentation

• Error code descriptions available in German
• Installation and commissioning guide in German
• German-speaking support contact and service hours stated clearly
• Decision tree for first-level support in German

Calibration law and meter values (Germany)

• Signed meter values supported and documented, for example in OCMF format
• Public key accessible to customers and documented in the product information
• Process defined for key changes after firmware updates or device replacement
• Verification with the transparency software tested

§ 14a EnWG (Germany)

• Supported control interfaces documented
• Handling of power limits and charging profiles documented
• Behaviour after reboot and after loss of communication defined and tested

Backends and interoperability

• Tested with the backends your target customers use
• OCPP version and security profile documented
• Configuration keys and their defaults documented
• Clear process for issues on the backend side

Connectivity

• Supported connectivity types (LAN, Wi-Fi, cellular) documented
• For cellular: supported networks and behaviour on connection loss documented
• Offline behaviour defined: authorisation, storage of transactions and meter values

Support organisation

• Escalation path from first level to third level defined
• Installer hotline with a commissioning and fault-finding guide
• Returns process that captures failure data, not just the unit
• Firmware update policy communicated to operators

Data protection

• Data processing agreement (DPA) template ready
• Logs pseudonymised before they are shared
• Deletion periods defined

Would you like a second opinion on your readiness? Get in touch.