How I work
How I work
Confidentiality, clear data paths and firm rules – before the first log file is exchanged.
NDA before any data exchange
Before you share raw data, source code or internal documents with me, you and I sign a non-disclosure agreement (NDA) – your template is fine.
Data processing agreement (DPA)
If data contains personal information, such as charging card identifiers or names in tickets, I only work on the basis of a data processing agreement under Art. 28 GDPR.
Pseudonymised data
Pseudonymised data is almost always sufficient for an analysis. I show you which fields in logs and OCPP traces should be replaced before data leaves your company. Via the pilot form I accept pseudonymised data only; raw data only after NDA/DPA via a case-specific upload link.
Fixed deletion periods
Submissions that do not lead to an engagement are deleted no later than 30 days after receipt. When an engagement ends, I return documents or delete them on the contractually agreed date, unless statutory retention obligations apply.
Working in your systems
For your project I set up a dedicated e-mail address, for example ampure@charger-support.com or wall-e@charger-support.com. I work under my own name, with my own tools: with more than 40 EV chargers, 2 DC charging stations and more than 10 different load management systems in my own lab installation, plus various home battery storage systems and a PV system, analysing issues quickly and locally is no problem for me.