Charger Support Second- and third-level support for EV charger makers

Participation terms for pilot cases

This English version is provided for convenience. In case of doubt, the German version prevails.

§ 1 Scope and provider

These terms apply to submissions via the pilot form on charger-support.com and to pilot cases resulting from them. The provider is Sebastian Böttger – IT and EV charger support, Falkenweg 4, 82069 Schäftlarn, Germany (“I”).

§ 2 Businesses only

This offer is directed exclusively at businesses (§ 14 German Civil Code). Consumers cannot participate. By submitting, you confirm that you are acting on behalf of a business and are authorised to share the information and files for an analysis – in particular, that no confidentiality obligations towards third parties prevent this.

§ 3 Submission and assessment

  1. Submissions are non-binding. They do not create an engagement, a consulting or information contract, or any liability arising from advice or information. There is no entitlement to a submission being accepted or processed.
  2. I usually reply to a submission with follow-up questions and an assessment of whether the case is suitable as a pilot case. This assessment is non-binding and does not replace an analysis.

§ 4 Commissioning a pilot case

  1. A pilot case is only created when you commission it in writing at the price stated in the offer; an email is sufficient. It is based on my offer for the specific case.
  2. Price, analysis scope and schedule are set out in the offer; prices are exclusive of VAT.
  3. You receive the report within the period agreed in the offer.
  4. If you commission a retainer within 3 months of completion of the pilot case, the price of the pilot case is credited against it.

§ 5 Data and confidentiality

  1. Only pseudonymised data may be submitted via the form. I accept raw data only after a non-disclosure agreement (NDA) and – where personal data is involved – a data processing agreement (DPA) have been concluded, via a case-specific upload link.
  2. I treat all information in your submission as confidential and use it solely to review and handle your case. I do not pass it on to third parties, including companies I work for in other roles. This excludes technical service providers who act as processors for the operation of this website.
  3. On request, I conclude a non-disclosure agreement with you before any further exchange.

§ 6 Deletion

If a submission does not lead to an engagement, I delete it including all files no later than 30 days after receipt. Further details are in the privacy policy.

§ 7 Liability

  1. For the free review of a submission and the assessment under § 3, I am liable only for intent and gross negligence.
  2. Within a commissioned pilot case, in the event of slight negligence I am liable only for breaches of material contractual obligations – obligations whose fulfilment makes proper performance possible in the first place and on whose observance you may regularly rely – and limited to the foreseeable damage typical for this type of contract.
  3. Liability for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act remains unaffected.
  4. Analysis results are based on the data and information you provide. You decide on the implementation of recommended actions on your own responsibility.

§ 8 Final provisions

  1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction is Munich, to the extent permitted by law.
  3. Should any provision be invalid, the validity of the remaining provisions remains unaffected.

Last updated: 27 September 2026