Pilot case · Sebastian Böttger – Second- and third-level support for EV charger makers

Pilot case

Send me an open case from your field. You receive a root-cause report at the price I quote you up front.

How a pilot case works:

You describe the case in this form – with pseudonymised data.
You receive an acknowledgement with follow-up questions, together with my assessment of whether the case is suitable as a pilot.
You receive an offer with price, scope and schedule. Once you have commissioned the case in writing and – where required – signed an NDA and DPA, you receive a case-specific upload link for raw data.
You receive the root-cause report within the agreed period.

Upload pseudonymised data only – raw data only after NDA/DPA via a case-specific upload link. The checklist shows which information helps.

Fields marked * are required.

Contact person

Name

Job title

Company

Country

Business email

Phone (optional)

Your company's role

Language for follow-up (optional)

Device and environment

Device (manufacturer and model)

Hardware revision (optional)

Firmware version

The version showing the failure – earlier versions are welcome too.

Number of affected devices (optional)

Connectivity (optional)

Backend (CSMS) (optional)

Name or type of backend, if known.

OCPP version (optional)

OCPP security profile (optional)

Failure pattern

Short title of the failure

For example: “Intermittent offline periods after firmware update”.

Description

What happens, what should happen, under which conditions? Up to 10,000 characters.

Since when? (optional)

How often? (optional)

Actions taken so far (optional)

What has been tried, and with what result?

Impact (optional)

Charge point out of service

Intermittent fault

Billing or meter values affected

Backend communication disrupted

Third parties involved (optional)

For example backend provider, mobile network operator, installer – no names of individuals.

Is the case subject to ongoing or announced litigation?

yes

Spam protection

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Submitting requires JavaScript: the spam protection (ALTCHA) runs as a small computation in your browser – no cookies, no third-party services. Alternatively, email me at kontakt@charger-support.com.

Files

Upload pseudonymised data only – raw data only after NDA/DPA via a case-specific upload link.

Logs, OCPP traces, configurations (optional)

Up to 5 files, 25 MB in total. Allowed: .log, .txt, .json, .csv, .zip, .gz.

Confirmations

I am authorised to share this information and these files for an analysis.

The case description and files contain pseudonymised data only – no end-customer names, email addresses, charging card, contract or vehicle identifiers.

I have read and accept the participation terms for pilot cases.

I would like a non-disclosure agreement (NDA) before any further exchange.

I use your details only to handle your enquiry. See the privacy policy.